Site refuses to delete my account

All of my accounts (username/password) are stored in LastPass and every quarter, I browse the and identify the accounts I no longer find useful. Using the built in account management features of most sites, I can delete my account myself and in some rare cases, I have to send a customer service email asking for the deletion.

DVOR.com was one such site which had originally interested me but that I found "less interesting" after a while and wanted to delete my account. After going through their account management options and reading their Frequently Asked Questions (FAQ), I could not find an option to delete my account so I sent a request to their customer service department. Their response surprised me and I decided to share it on my blog.

My email to them simply said "Please delete my account on your site". Their first Customer Service reply was:

I then replied back clarifying that my request was to delete my account and just disable their marketing emails. The second response I received was:

Unable to remove my account? It is the first time a site tells me they can't delete my account on their site. I feel I should be able to delete myself from their site. What do you think?

Comments

[guidecca]

your damned right they should delete your personal information from their site - find someone from Anonymous to hack their site and remove all their data. Its the only way to be sure....

[Mary Hamer]

I realize this is an older post of yours, but I found it in a search for a similar situation. I am currently having the same issue with RedBox. They WILL NOT remove all of my information or delete my account. Is this practice legal? And do you know of any government agencies for me to report RedBox?

[Edward N Kiledjian]

There doesn't seem to be any law forcing companies to delete your account. In my case, I use my Hotmail as a "spam" email account for these types of subscriptions and I created a rule that deletes their emails.

You can also change your credit card information to make sure they can't bill you by "mistake".

I agree this is bothersome and very annoying.