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Site refuses to delete my account

All of my accounts (username/password) are stored in LastPass and every quarter, I browse the and identify the accounts I no longer find useful. Using the built in account management features of most sites, I can delete my account myself and in some rare cases, I have to send a customer service email asking for the deletion.

DVOR.com was one such site which had originally interested me but that I found "less interesting" after a while and wanted to delete my account. After going through their account management options and reading their Frequently Asked Questions (FAQ), I could not find an option to delete my account so I sent a request to their customer service department. Their response surprised me and I decided to share it on my blog.

My email to them simply said "Please delete my account on your site". Their first Customer Service reply was:

I then replied back clarifying that my request was to delete my account and just disable their marketing emails. The second response I received was:

Unable to remove my account? It is the first time a site tells me they can't delete my account on their site. I feel I should be able to delete myself from their site. What do you think?