Until last week, I had been a long time Bell Internet customer. My journey started with their overpriced & underperforming ADSL service and ended with their Fibe 15 Fiber Optic to the house internet service. I had stayed with Bell all these years because it was easier than moving to another provider but I was tired of being overcharged and underserved. Their helpless desk seem to be staffed with unqualified agents and their customer retention team loves to give a “take it or leave it offer”. One agent I spoke to even said “this is our price and service, if you don’t like it leave”, so I left.
After looking around I found a local ISP called ElectronicBox which provides internet services for
Quebec City, the Montreal area and Toronto.
If you check out sites like DSLReports, you’ll see their agents reading customer complaints and responding appropriately. They may be a small company but they seem to have excellent customer support processes.
I am able to buy a faster internet connection (than the Bell Fibe Service) at a much more competitive price.
I did consider the service from Teksavvy and they also seem to provide excellent customer support but ElectronicBox’s pricing tiers made better sense for my needs. TekSavvy offered the same speeds but had a 300 MB bandwidth tier then moved to unlimited. I felt that I needed more than 300 but less than 500 so I bought the 500MB service from ElectronicBox.
The Signup Process
The signup process was easy and straightforward. I found the cable based internet service I wanted and used their online ordering system. 2 days later, I received the Thomson (Docsis 3.0) cable model. 2 days later I received an email informing me of when the installer would be coming. The installer showed up on time and 3 hours after he left, the service was working flawlessly.
During the signup process I had a couple of technical questions that I emailed their tech support and generally they responded within 36 hours with the correct answer.
The Cherry on top
I had been with Bell for over 8 years and not once did they automatically improve my service. I just received an email from ElectronicBox that they will be improving the cable model upload speed (from 3 Mbps to 10 Mbps) May 1st and without any additional charge. Booya ElectronicBox!
Although it has only been 1.5 weeks that I have been with ElectronicBox, the performance of their internet service has been excellent and consistent. I am (so far) a very satisfied customer. Anyone asking me for a good ISP, get’s sent to their website.