Chrome Remote Desktop has been around for years and has always been a free and reliable alternative to products like TeamViewer, GoToMyPC, and many more.
Not only was (and is) it a free service but even the most non-technical user could get it setup and running in a matter of minutes: download the Chrome extension, install a mini app, set up a local password and voila.
Long live Progressive Web Apps
I will write about Progressive Web Apps in a future article but I am in love with them. PWAs are magical web "apps" that work online, offline and on all device types.
Google has redesigned its Remote Desktop access site (which had not been updated in years) to act like a PWA ( https://remotedesktop.google.com )
Using this website, you can now access a Google Remote Desktop simply and efficiently using any mobile browser. This new approach no longer requires extensions (to access remote desktops).
A new feature is the ability to connect to a Chromebook remotely. This only makes sense when using it for remote support.
To request support, you visit the site, install the mini app and click on Request Support. Your support person visits the site, uses the code and within seconds is helping you solve your issue.
Official information from Google is scarce, and there aren't any support write-ups about this new refreshed version. Obviously, this was updated to support their effort to kill all Chrome apps. Consider this service beta and expect it to have a few hiccups, but it is a wonderfully promising start.