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Strategy, Innovation, Leadership and Security

Hotel

Common hotel safety and security questions

GeneralEdward Kiledjian

When an operational security expert thinks about hotel risks, we typically group them in these buckets:

  1. physical security
  2. safety
  3. technological risk

Travel security means you need to think about potential risks you may be exposed to and how you could mitigate them.

What about room security?

First, think you should do when you walk into any hotel room is walk around and identify all potential ingress points. Make sure that they are locked (windows, sliding doors, doors to adjoining rooms, etc).

The front door is your primary risk and anytime you are in the room, you should always use all of the protection mechanisms made available to you (lock, hasp and deadbolt).

When travelling, I always carry a light and cheap Addalock to provide an additional level of safety.

If I'm going to sleep and believe that the risk level may be higher than normal, I will stack the glass cups (water and coffee) in front of the door so any attempted opening will cause them to fall and wake me up.

Are peepholes in hotel rooms really an issue?

The short answer is yes. There are inexpensive adapters that reverse the magnification of a peephole and allow a threat actor to watch you inside your room. I have even seen some with smartphone adapters so you can even record video.

Tip: If the peephole doesn't have a cover built-in, roll up some toilet paper and shove it in the peephole.

Is a hotel safer than an AirBNB?

This is a question I receive regularly and the answer isn't simple.

Most AirBNBs are located in non-descript residential buildings and therefore could allow you to blend in with the locals. Remember that you have to trust the Airbnb host. 

A hotel, on the other hand, is flashy and everyone knows where it is (forget about blending in) but these establishments typically have stronger better-designed security,

Hotels typically set up shop in safer neighbourhoods whereas an Airbnb can be anywhere.

You need to do some research and determine what your risk profile is and then determine which solution best meets your requirements. 

What should I look for before booking a hotel room?

In an emergency situation, you are ultimately responsible for your own safety. An ounce of prevention is worth a pound of cure. Do your research before booking a hotel and the room. I generally want a non-biased third party to provide the below answers. If that is not possible then I try to stick to major Western chains that usually will be fairly honest with their answers.

  • Choose a hotel where the room locks are electronics. This makes it harder for previous guests or “bad guys” to have access to your room. Ask for 2 copies of the room key and keep both on you. If you misplace or lose one, immediately notify the hotel and have replacements made.
  • Make sure the room is equipped with a deadbolt lock and a peephole
  • Most of us do not pay attention to the hotel’s fire suppression system but trust me this one is important. Make sure your room is equipped with a smoke detector and that each room (and the hallways) have visible sprinkler systems. In many countries, the fire response teams are not as fast, well equipped or trained as in North America.
  • Make sure that the hotel environment is secure with proper fencing and that the guest areas are well lit (parking, hallways, ice rooms, etc).
  • Generally, I prefer hotels where the elevator leaving the parking area only goes to the lobby (and not directly to the rooms).
  • I try to make sure that any hotel I choose has adequate security personnel. I like to see uniformed security personnel that seem to be well trained and adequately equipped (in this case adequate depends on the area.) They should be willing to escort you to your room or vehicle if requested.
  • I recommend you contact the foreign affairs ministry of your country (DFAIT in Canada, US Embassy for the USA, etc). Ask them about the area the hotel is located in and determine how safe it is.

How do I ensure my stuff hasn't been tampered with?

If you have read my other articles, I talk about hotels being a prime target for intelligence gathering. Where possible, take all of your "stuff" (passports, money, electronics, etc) with you. Sometimes that isn't possible or desirable, so what do you do.

Make sure everything is turned off (not in hibernation or sleep mode).

Use discreet alignment of your "stuff" to detect if anyone has tampered with it. Discreet alignment means that everything has been placed in specific ways so you will detect the slightest movement. As an example, maybe you place a water bottle 1 thumb away from the USB port of your laptop. When you come back, you will immediately know if someone tampered with that port (if the alignment is off).

You can also use cardinal bearings (alone or with discreet alignment). Cardinal bearings are basically compass headings. So you place the protective item (coffee cup in front of the sensitive USB port) and make sure the handle of the coffee cup has a perfect bearing of north. You can also use pens or anything else that is easy to move.

Once you have set up your environment, take pictures of it with your smartphone camera.

If you are being tracked, make sure everything looks natural. You do not want anyone to suspect that you are laying traps.

Using the do not disturb sign

In security, we want as much advanced notification as possible that something is wrong. The trick here is to place the do not disturb sign on your door but to do it in a way that is unique but natural. As an example, instead of letting the sign just hang freely from the handle, you place the edge into the door frame so it is on a slight angle. To most people, it will seem like you left in a hurry and the sign justs got stuck in the door. If you come back and the sign is no longer on an angle stuck in the door frame (aka it is hanging freely), that means someone was in your room and that you should approach with caution.

How to fix issues at hotels, airports and other public WIFI hotspots

GeneralEdward Kiledjian

A captive portal is the intercept page you see when trying to log into most free public WIFI hotspots (e.g. airport, restaurant, hotel, etc.) You are normally shown a page that collects your email and then asks you to agree to the provider's terms of conditions. 

As browsers adopt more secure protocols by defaults (iPhone, Android, Windows, Mac, iPad, etc.) there are situations when your device may not trigger the portal webpage correctly. The browser may block redirection to the portal page because it is typically transmitted using unsecured HTTP. 

In some cases, devices will attempt to detect and open an unencrypted webpage to allow the public WIFI router to inject a redirect URL. WirelessPhreak has a good technical article that discusses why new more secure tech is causing this issue. 

Each smartphone manufacturer uses a different non-SSL webpage to detect a captive portal:

  • Google Android: http://connectivitycheck.gstatic.com/generate_204
  • Apple iPhone & iPad: http://captive.apple.com/hotspot-detect.html

What do you do if that automated portal detection doesn't work? How to you trigger the captive portal?

Enter the webpage Never SSL. If you are connected to a public WIFI (that should work) but are not seeing the captive portal, open your browser of choice and navigate to http://neverssl.com/
 

This will fix your issue and you should be bathed in warm loving WIFI Internet. 

Collection of Travel tips to keep you safe and save you money

TravellingEdward Kiledjian

GoSleep pods make sleeping or sex at the airport affordable

Edward Kiledjian
The Abu Dhabi Airport has installed 10 GoSleep sleep pods (out of a total 35). These pods will be rented for $12 per hour and each pod provides a secure private sleeping area with internet access, electrical charging ports and a secure storage locker for your luggage. This is expensive for longer stays but much cheaper than a hotel room for short stays.
You can leave the privacy cover open, partially closed or completely closed. I love the concept for short power naps but have some concerns about cleanliness. I still haven't seen how the stations will be maintained. How will they keep it clean? What about more frisky passengers that use these as "sex pods"?
It is an interesting concept but I need more info about maintenance before I jump in.

Is the D-Link SharePort Mobile Companion a travelers best friend?

technologyEdward Kiledjian

Anytime I travel, the one thing I absolutely want is wireless in-room internet. Most hotels offer some kind of wireless service but often it is slow, overloaded or isn’t accessible everywhere in the room. The best solution to this problem is to bring along your own router and convert the in-room wired connection into your own personal wireless network.

Being a one bag (carry-on only) traveler, everything I bring has to be useful and small. The D-Link   SharePort Mobile Companion is the right answer (DIR-505). 

What it does

The 2 ways you may use the DIR-505 on the road is: 

  • As a router, it takes your wired connection and shares it with all your wireless devices
  • As a repeaster, it can amplify a weak WIFI signal and actually make it usable
  • WIFI Hostpot mode to share files from a USB key (not something I think is useful for a business traveller) 

If the hotel room has a wired internet connection, then I will always use it in the first mode. If the hotel only provides weak WIFI then I'll try to set up my wireless router as a repeater and may move it around the room to see where it provides the best peformance.

You use a simple mode rocker switch to change the device’s function.  For the first option, you choose the Router mode, plug it into the wall, plug in the wired Ethernet cable. You then use the provided network information (provided on a business card size card) and voila. 

 

Here is a view of the bottom.

You can load the D-Link IOS or Android companion app to unlock additional functionality. You can plug a USB memory key in the USB port and use it to stream pictures/movies to your device (via their app) or to backup your device onto the USB key. The port doesn't provide enough power to use a traditional USB powered mechanical hard drive (but I didn't expect it to either).

The USB port can also be used to charge your iPhone or Android phone. Which is a nice touch. It doesn't seem to charge well with the iPad but I'll have to do some additional testing. 

Since hotel rooms, aren't extremely big, you shouldn't have any issues with the power of the WIFI router. In tests I was able to go to connecting rooms and still keep a solid connection. Nothing to complain about here.  

I connected to the test device using everything from a Winwows Surface RT tablet, an iphone 4s, an iPad 2/3, a couple Android phones and 2 Dell laptops (one ruinning Windows 8 the other Windows 7). It worked great with all the devices.

Get the updates

I read some complaints related to configuration or performance but didn't experience any of it. Make sure you update to the latest firmware as this liekly fixes many of the issues users have been complaining about (drops, ability to upload photos from an ipad, etc).

I found that performing a factory reset after installing an upgrade helps get the kinks out. 

Comparing it

This isn't an ultra powerful device but is small, easy to use and fairly affordable. For the occasional traveller, this is a fantastic option to ensure you stay connected while on the road. Many European hotels include wired internet but charge extra for WIFI and the device pays for itself in 2 or 3 days.

Overall I like it and would give it a 3.5 out of 5 star rating

I tried the Belkin wireless travel router (F9K1107) and found the D-Link easier to use and more reliable. The Belkin seemed to intermittently drop my connection. I would give it a 2.5 out of 5 star rating

For now, I will stick with my Engenius ETR9330 wireless travel router. I like the Engenius because of all travel routers I have used, this one seems to provide the strongest most reliable WIFI signal. It is as small as a pack of cigarettes. Setup is extremely easy using a web browser. I have never found a device that didn't work with it. It has a built in Stateful Packet Insepection firewall which is a very nice feature for hostile hotel networks. I would give it a 4.5 out of 5 star rating