Insights For Success

Strategy, Innovation, Leadership and Security

innovation

Answering the most important leadership questions.

GeneralEdward Kiledjian
Image by Ludovic Hirlimann used under Creative Commons License

Image by Ludovic Hirlimann used under Creative Commons License

Leadership is as elusive a concept as leprechauns. Everyone fancies themselves a good leader and leadership is a fantastic buzz word to sell books or fill seminars but very few have provided real tangible implementable definitions.

But before we talk about what leadership is, please talk about what it isn't

True leadership is not 

Your senior executives may not be leader! Most employees mistakenly believe that their organizations most senior executives are the leaders. Look at the number of companies that fail in the hands of these so called leaders. Does the staff working for these most senior execs think they are being lead in the right direction (towards success) or out to pasture for slaughter? 

Real leadership is earned and is not automatically bestowed on someone because of seniority, organizational position or pay.

I have worked with a handful of C-suite executives that were leaders but not all of them are. Inversely, 

You can be an organizational leader without having a CxO type title

Management and leadership aren't the same. The other fallacy I fight with is the mistaken belief that management and leadership are the same thing. Management is the art of managing your organization for efficient exploitation of your resources to deliver value to the shareholders. This means a good manager must  be able to plan, measure, validate, hire, fire, budget, market, etc. All very necessary skills for companies but remember that this is not leadership.

Managers manage processes but leaders manage people.

A leader doesn't have to be charismatic and well spoken. A leader could be charismatic and well spoken but he/she doesn't have to be. We have been raised in a world where we see leadership coming from extremely talented, public and opinionated people. Jack Welch (former CEO of GE), Rudolph Giuliani (former mayor of NY City) or Donald Trump. The fact is that none of these characteristics are required for true leadership because they don't help you lead your people better. 

True Leadership is

The only thing you can say about a leader is that a leader is somebody who has followers.
— Peter Drucker
Management is doing things right; leadership is doing the right things.
— Peter Drucker

In the words of Anatole France "When a thing has been said and well said, have no scruple: take it and copy it." Drucker is the father of modern management techniques and provides a simple yet powerful definition of leadership. He is correct but other leaders have then drive the point even further

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
— John Quincy Adams
People ask the difference between a leader and a boss. The leader leads, and the boss drives.
— Theodore Roosevelt
As we look ahead into the next century, leaders will be those who empower others.
— Bill Gates

These definitions further expand on the meaning of leadership and provide additional context. These are all wonderful but they are still missing one element: moving towards a mutually beneficial goal. Add this last element and you have the winning formulae. 

So my definition of leadership is a person that empowers his followers to become better and helps them achieve the required goals while also achieving the organizations goals. Don't forget that your most valuable asset is your people.

IQ, EQ and beyond

Long ago, we accepted the fact that Emotional Intelligence (EQ) was more important than IQ for a leader. Emotional Intelligence equips a leader to discuss things at an emotional level. To make decisions based on emotions. Through research, we have learned that there is a small yet important link between EQ and good leaders.

The new world order suggests that social intelligence is a critically important "intelligence" for a modern leader. It is the ability to understand social situations, to occupy socially defined roles and to influence others. It allows the leader to see and understand other peoples perspectives while understanding the complex new "social rules or norms" used in social relationships. No where is this more evident than the migration of some of our social relationship to the digital world (personal and work). 

New research suggests that social intelligence may be the most important intelligence trait successful leaders possess. 

Where IQ was defined at birth, emotional and social intelligence is teachable and can be developed. 

Are leaders born or developed?

Emotional and social intelligence can be taught. The next question is are leaders born or made? Many leaders claim that they are born with the gift of good leadership but research says otherwise (link). 

Tests conducted using twins concludes that leadership is 1/3 born but 2/3 developed. Unfortunately the leaders that claim it is an innate skill typically don't spend much time developing or fine tuning it in themselves or in their followers (which is bad). These leaders falsely believe that they must find the next "needle in a haystack" leader with the right stuff to help the organization succeed. This means they could be turning down amazing future leaders under false pretences. 

 

With the economic downturn starting in2008, many companies have dramatically slashed their internal training programs which means they are not preparing their future leaders. These companies don't understand that finding the perfect leader "in the market" is a long, complex and expensive proposition (as opposed to developing internal talent already showing early signs of greatness).

Early on in this entry, I wrote "A leader could be charismatic and well spoken but he/she doesn't have to be." Research shows that extraverts have greater leadership potential (compared to introverts) but remember that this is the 1/3 of the solution that you are born with. 2/3s of leadership are learned thus only extroverts that improve or develop their emotional intelligence and their social intelligence emerge as leaders. 

Conclusion

Leadership is a critical skills for any company wanted to success long term and I have provided much of the roadmap needed to increase your pool of leaders. 

  • Remember that leaders are made not born. 
  • Remember that a good leader is constantly learning and doesn't rest on his/her laurels 
  • Remember that you are more likely to make great leaders from within your company than finding good leaders from the outside.

Google performs 100 billion searches a month

technologyEdward Kiledjian
Image by the US Army under creative commons license

Image by the US Army under creative commons license

Google is the 800 pound gorilla in the internet space and its always fascinating to read about their challenges and successes. After all if the number 1 player has a cold everyone else get's sick.

The annual Founders Letter (link) is a fantastic read because you get a rare insight into the hopes and wishes of Larry Page. One such "revelation" in the current version is 

[...] creating the search engine of my dreams, one that gets you just the right information at the exact moment you need it with almost no effort. That’s partly because understanding information in a deep way is a hard problem to solve.
— Larry Page

This is clearly the driver behind Google Now and its goal of providing frictionless information when needed without requiring anything from you. The Google Now promise of having the right information available exactly when you need it automatically is actually one of the features that is pushing me to switch from an iPhone to an Android device.

Talking about Android, he is another interesting snippet

In less than six years, over one billion Android devices have been activated (and growing fast) [...] We’re now taking Android to wearables, like watches, and to cars, where we can make it super easy to get directions, make a call or play music.
— Larry Page

We have seen Google try some very crazy ideas and that's a good thing. You need a true innovator willing to through a bowl of spaghetti on the wall and see what sticks. The one that I found super interesting is project Loon. The idea is to set a dozens of high orbit balloons loose over the planet and use them to bathe the "unconnected" world to the internet.  

That leaves five billion other people. It’s a tragedy that with so much information available today, two-thirds of the world’s population lack even the most basic Internet connection.
— Larry Page

Some are worried that Google is too powerful, that they know too much and that it should be stopped. Each of us has the option to not use Google services or even to "get off the net" if we so choose, but if you do use their products, stop complaining about your belief that they lack privacy. The fact that Google is successful and has cash reserves is what allows them to pay for these crazy experiements (self driving cars, Loon, Google Fiber, etc) and hopefully make the world an easier more pleasant place.

How Apple will compete with Google Now

technologyEdward Kiledjian

Apple is the company everyone loves to hate right now and it seems every investor has turned its back on this mighty tech giant. The biggest complaint I hear is that “Apple is being out innovated by its competitors”. And I somewhat agree. IOS was revolutionary in 2007 when it was first released and it is the reason we all have fantastic smartphones in our pockets (Android, IOS or Windows phone). Since its triumphant launch, we really haven’t seen any major changes that would drive the next evolution in smartphones.

ValueWalk has uncovered an interesting Apple patent for “situational awareness”. This is a promising technology that would allow Apple devices to perform actions automatically based on the current situation (could be location, time, etc).

The patent says “The electronic device is ready to perform the anticipated function without input from the user by using sensors to sense environmental attributes,” and  “The sensors can include an ambient light sensor, a force sensor, a temperature sensor, an ambient noise sensor, and a motion sensor.”

This is fantastic news and the kind of innovation Apple customers have been asking for. If done right, it may be a irrecoverable blow to Google Now but I doubt Google is sitting and waiting. The next 12 months will be very interesting for customers.