Insights For Success

Strategy, Innovation, Leadership and Security

Management

Getting Things Done may be the most important business skill

Behavior, GTD, Management, Time ManagementEdward Kiledjian

From a very young age, I realized that if I really wanted to succeed, I had to be smarter, faster and better than everyone else in my field. I have spent thousands upon thousands of dollars on training products and seminars.

When working with younger professionals, the question I get asked most often is this : “What do I consider the one most critical skill required for success in business”. This is a great question and the answer is simple, learning a technique that allows you to GET CONTROL of your to dos. Notice I did not say time management because the minute something unexpected happens, most time management strategies go down the drain. I am talking about a system that allows you to always stay in control of all of your commitments. 

I have bought dozens of time management training products and attended even more training seminars. Nothing has proven more effective than “Getting Things Done” as taught by the master himself, Mr David Allen. 

The Stuff factor

In his first book, David defines stuff as “anything you have allowed into your psychological or physical world that doesn’t belong where it is, but for which you haven’t yet determined the desired outcome and the next action step.”

Stuff can be anything from buying groceries to preparing the big merger plan. If your system forces you to keep this “stuff” in your head (which most people do) then it is likely causing you undue stress and keeps popping into your conscious mind at the worst possible time. Have you ever been lying in bed at 2am and all of a sudden get a “to do” pop-up in your mind?

Because most people keep this stuff in their heads, they really don’t have a good way of conducting a full inventory of their “open loops” (aka all of the stuff you promised to do) and usually work on the latest and loudest item.

GTD

GTD is not a product. It is not a computer software that manages your time. It is a strategy that helps get stuff out of your head and into a trusted system where it can be captured, evaluated and prioritized.

In GTD a project is anything that takes more than one action to complete.

To really appreciate GTD, buy one of the books, CDs or DVDs. I guarantee it is worth the money and your time.

To introduce you to it however, here is a Coles Notes version:

  1. Collect all of your action items
  2. Process what they mean and what to do about them
  3. Organize the results in a trusted system
  4. Review
  5. Do

 Ok… here is a little more detail:

  • Identify all of your open loops (action items you have agreed to). This takes anywhere from  1 hour to several days, depending on how badly you have been managing your tasks.
  • Track each project on a project list. For each project as yourself 2 questions: What would be the successful outcome to this project and what is the very next action you need to take to move this project along.
  • The 2 minute rule. Any action that takes less than 2 minutes to accomplish should be done immediately. Filling it for later evaluation would take more time and “Getting Things Done” is empowering.
  • Cleanup Determine if there are things on your list that no longer need to be done and cross those off. Maybe you missed some deadlines, it’s ok. Just cross those off. Are there any actions that should be done by other people, make sure you transfer those (determine if you need to keep track of these or can just transfer and forget).
  • Contextualize your stuff. For each action, determine what you need to get it done. As an example, you need a phone to return phone calls for the context would be @Phone. To send emails, you need to be in front of a computer so the context would be @Computer. By contextualizing your actions, you can determine what to do regardless of where you are.
  • Create a “waiting for” list. Everything that has been delegate but must be tracked should be on this list.
  • Weekly review. Once everything is categorized and in your system, conduct a weekly review to make sure everything is in tip top shape. It is the time to gather and review all of your stuff. Update your lists.

The Power

GTD means everything is written down. I mean everything. The minute I take ownership of an action or project, it get’s written down on a piece of paper and put into my inbox. Once a day (usually in the morning), I process my inbox and ask myself the key questions:

  • What is the item ?
  • Is it actionable

If not actionable then:

  • Is it trash
  • Put in the Someday/Maybe file (i.e. something without a fixed timeline like getting a degree)
  • Stored in my reference system

If it is actionable then

  • What is the very next action item
  • Who should do it?
  • Does it take less than 2 minutes? If so do it now. Otherwise add it to one of my task management lists and track until complete.

By having everything in a trusted system that I know I will keep coming back to, my mind is in a state of clear. I am always confident that I am working on the right item at the right time.

GTD is not software

 This is worth repeating. Dozens of products claim to be GTD compliant but David Allen doesn’t really endorse any of them. He believes that there is no perfect GTD system yet and that the important is to implement the system. He actually recommends starting with paper for most people.

Call to action

I hope you can feel the enthusiasm I have for this system. It is so empowering to know that you are in control and not a victim. I recommend getting the book and going through it. It is well written and easy to understand.

Like any other learned skill, GTD will take time to properly understand. You will likely re-read the book (or sections of it) a couple of times. You will periodically fall of the bandwagon and David provides guidance on how to get back on the horse.

 

 

So you hate change?

Behavior, ManagementEdward Kiledjian

 Change makes people uncomfortable. They feel anxious, overwhelmed and just plain scared. Change means you have to deal with the big unknown instead of the warm and comfy day-to-day routine you have gotten used to. 

The only constant in business IS change”. Re-read that sentence and repeat it at least 10 times a day.

The days where you joined a company out of school, worked for 40 years and retire are long gone. As the rules of business change, so do the qualities demanded by employers. Instead of hard work and dedication, they want passion, creativity and self-management. 

It’s time for an honest self-assessment. Are you ready for the new world of business?

 

Peter’s Principle – Promoted to your level of incompetence

Hiring, ManagementEdward Kiledjian

Dr Laurence Peter and Raymond Hull wrote an interesting book entitled The Peter Principle (in 1969). The basic premise is that employees are promoted as long as they work competently. This cycle eventually leads to a promotion above their “level of competence”.

Interestingly, we have seen Peter’s corollary “in time, every post tends to be occupied by an employee who is incompetent to carry out their duties”. The concept of managing upward is the science of managing your incompetent boss to limit possible damage.

Business Life

If you have spent any amount of time in the business world, you have undoubtedly met a manager whose promotion can only be explained by this theory. As a manager, you have to take a step back and try to find a way to minimize the impact of these “useless people” in your organization.

The most humane approach I have seen is to ensure a person has the required skills and habits before promoting them to the higher position.

In the most extreme case, a company may implement an “up or out” policy in which each employee has a given amount of time to move up the chain of command, otherwise they are fired to allow subordinates (potentially more qualified) to move up.

Real world logic would dictate that your position should be somewhere in the middle. Document the requirements for any senior position and identify the required, nice to have and not required skills. Ensure that all of your potential candidates have or are close to obtaining the required skills. As for the nice to have, you will have to work at educating and coaching the candidate until they achieve mastery of these.

The other potential scenario is that the person is already in a senior position. First you should have a periodic 360 degree performance review which anonymously takes into account feedback from subordinates, peers, superiors and customers. This is a great way to ensure you are being provided an accurate picture of the person. If weaknesses are identified, determine if they can be remedied through education or coaching. Does the person have the propensity to improve and meet the requirements? If not, either demote the person or lay them off. Ultimately it is management’s fault for promoting the employee to their level of incompetence and measures should be implemented to prevent it from occurring again.

When group decision making goes wrong

Behavior, Management, Organization, Team buildingEdward Kiledjian

Every time I am asked about decision making, I remember a mantra one of my earlier bosses use to chant all the time A company is not a democracy . Many modern managers have taken the completely opposing position of managing by consensus.

Personally, I believe that there must a be balance in all things and this is no different. For those times when a group decision is required, when is the group too big? Marcia W Blenko, Michael C Mankins and Paul Rogers wrote an interesting piece called Decide & Deliver: 5 steps to Breakthrough Performance in Your organization . An interesting statistic that they present is that once a group exceeds 7 people, each additional person reduces decision effectiveness by 10%.

The math is powerfully simple. The next time a group decision needs to be made, I guarantee you will see it in an entirely new light.

How to build a real business partnership

Management, StrategyEdward Kiledjian

Spend enough time in the business world and you will soon be overwhelmed by the number of useless and meaningless catch phrases. Most of the time, they are best described as verbal diarrhea.

Many consider the term partnership (sometimes called strategic alliance) as one such term. Let me respectfully disagree. A well thought out partnership can yield huge synergies for both parties but it is a fickle and fragile creation.

If you too are a believer in the value of partnerships then the next logical question is how do you make it work?

Equal value: In order for a partnership to work, both parties have to bring equally significant value to the table. If one party is hoping to syphon value from the other, then this is no longer a partnership but rather a parasitic relationship where one gets the value and the other walks away empty handed.

Dependence: If the above condition holds true, then both parties see a clear need to uphold the partnership. The value must be great enough for both parties to feel interdependent. The parties succeed together or fail together.

Investment: Companies are driven by activities that increase their value. The only time a partnership makes sense is when each party has a gain in the other’s success. The success of one must translate into value creation for the other.

Transparency: The cornerstone of partnership is trust. Trust in the good will of the other party and trust that the agreement is just. A sure way to break that trust is to hide information. It is critical for both parties to operate transparently (when it relates to the partnership). In the most successful setups I have seen, each company has placed its own employees in the other’s company. These “foreign” employees are embraced and quickly accepted as part of the team.

Integrity: In line with transparency is integrity. Integrity is a must. It must be the driver behind every decision. Those who have worked with me know that this is one of the points I am absolutely committed to. Always lead with integrity.

I have seen countless situations where partnerships have yielded huge benefits for both parties. In one instance, a customer worked with a parts manufacturing supplier to optimize the supplier’s processes (improve yield, reduce waste and improve their overall profitability). In return, the supplier granted the customer a percentage discount for every additional dollar saved or earned. Both parties walked away with more value.

Take the time to think about possible partnerships in your business. Who can you add value to and who can add value to you?