How was it calculated
FireSee surveyed 24000 customers from US thanksgiving to Christmas. Interestingly this is one of the biggest drops ForeSee has seen in years and it is Apple's lowest score in 4 years.
ForeSee CEO told AllThingsD that "The luster of Apple is fading a bit, and keeping up with consumer's rising expectations is no easy task."
The top 5 customer satisfaction performers for 2012 are:
- LL Bean